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Operations

Elevate exceptional customer service and solutions to our clients and partners.

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Millions of cardholders means billions of transactions—and billions of transactions means our Operations team is the heart that runs everything, without missing a beat. Is that a challenge? Absolutely. But we embrace the challenge to optimize and enhance the customer experience.

In the Operations track, you’ll gain exposure to many key business areas under our umbrella: Customer Service, Collections, Recovery, Fraud, Security, Analytics, Surveillance, Customer Solutions, and Operational Governance, just to name a few. You will:

  • Gain critical insight into our customer experience through Customer Interaction Reviews, Performance Trending/Analysis, Call Metrics and Quality Management
  • Sharpen analytical skills via the development of strategic operational plans, workforce capacity strategies and cost/benefit assessments
  • Strengthen critical project, process, and people management skills
  • Collaborate with peers in Technology on periodic initiatives and activities

In this track you can make it happen—make sure each transaction goes smoothly, and make sure we improve every life we touch.

Skills you’ll develop

Leadership

Effective Communication

Project Management

People Management

Teamwork and Collaboration

Process Management and Improvement

Analytic/Strategic Thinking

Basic qualifications/requirements

Bachelor’s degree in a field of business (Finance, Supply Chain, Economics, Business Management, Entrepreneurship, Logistics, Marketing, etc.). Excellent academic record – Minimum overall GPA 3.0 or higher.

After the full-time program you’ll be ready for a role in:

  • Team Leadership
  • Operational Analytics and Reporting
  • Governance Oversight & Surveillance
  • Process Management
  • Servicing Technology and Digital Solutions
  • …and more

What we look for in addition to minimum qualifications:

  • Leadership experience and initiative
  • Executive presence
  • Excellent communication, interpersonal and influencing skills
  • Ability to work in teams effectively
  • Passion for excellence and commitment to quality
  • Strong interpersonal, and influencing skills

Ready to Join Us?

We’re not currently accepting full-time or internship applications, please check back later.