You’re like a quarterback for customer care.

We touch millions of lives every day. Enterprise Operations manages the logistics and operations involved in giving each customer a best-in-class experience.

Millions of cardholders means billions of transactions—and billions of transactions means our Enterprise Operations team is the heart that runs everything, without missing a beat. Is that a challenge? Absolutely. But we embrace the challenge to optimize the experience of our customers.

In the Enterprise Operations track, you’ll gain exposure to many key business areas under our umbrella: Customer Service, Collections, Fraud, Security, Analytics, Sourcing, Surveillance, and Operational Governance, just to name a few.

You will:

• Gain critical insight into our customer experience through Customer Interaction Reviews, Performance Trending/Analysis, Call Metrics and Quality Management
• Sharpen analytical skills via the development of strategic operational plans, workforce capacity strategies and cost/benefit assessments
• Strengthen critical project, process, and people management skills

In this track you can make it happen—make sure each transaction goes smoothly, and make sure we improve every life we touch.