Job Description

BLP, Enterprise Operations

Business Leadership Program Overview:

Launching your future with Synchrony’s Business Leadership Program (BLP) is bold, challenging and ambitious. The BLP is a two-year program where our goal is to expose you to our business and provide an immersive experience that accelerates your career. You’ll experience three-rotations within one of 10 functional tracks (Credit & Capital Management, Data Analytics, Enterprise Operations, Finance, HR, Internal Audit, Marketing, Risk Management, Sales & Relationship Management, and Technology). As part of each rotation you’ll complete purposeful, real-world assignments within your functional track, each with a slightly different focus, so that you can experience more parts of our business. But the opportunities don’t stop there–you’ll crank up your energy and ambition to a whole new level with two cross-functional projects, a month-long community service experience, exposure to leadership, training, networking, and more.

Enterprise Operations Career Track Description:

A BLP Enterprise Operations Career Track is designed to attract high-potential, candidates who are looking to become seasoned talent within one of the largest functions within Synchrony.  In the Enterprise Operations track, you’ll gain exposure to many key business areas under our umbrella: Customer Service, Collections, Fraud, Security, Analytics, Sourcing Surveillance, and Operational Governance, just to name a few. You will:

  • Gain critical insight into our customer experience through Customer Interaction Reviews, Performance Trending/Analysis Call Metrics and Quality Management.
  • Sharpen analytical skills via the development of strategic operational plans, workforce capacity strategies and cost/benefit assessments.
  • Strengthen critical project, process, and people management skills.

After the completion of the program, there will be various career opportunities within the Enterprise Operations function.

Desired Characteristics:

  • Proven leadership ability and initiative
  • Excellent communication, interpersonal and influencing skills
  • Project and team leadership ability
  • Excellent written & verbal communication skills
  • Strong interpersonal, and influencing skills
  • Ability to work in teams effectively
  • Passion for excellence with high integrity, and commitment to quality
  • Relevant work experience or demonstrated interest


Basic Qualifications/Requirements:

  • Bachelor’s degree in a field of business Finance, Economics, Business Management, Marketing, or relevant major
  • Excellent academic record – Minimum overall 3.0 GPA or higher
  • Geographically mobile
  • Synchrony is an equal opportunity employer. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.


Additional Eligibility Qualifications:

  • You must be 18 years or older
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

Synchrony Overview:

Synchrony is committed to our ambition of revolutionizing payments and banking.  What makes us unique is our long history of providing customized financing and credit programs for leading organizations within retail, health, auto, travel and home. We work with our partners (who operate more than 380,000 locations in the U.S. and Canada) to improve the success of their business, while delivering exceptional service and financing solutions to their consumers.

Our purpose is clear: we pioneer the future of financing, improving the success of every business we serve and the quality of each life we touch. This starts with our people, who are our greatest asset. We celebrate our diversity and believe the sum of our individual differences is one of our greatest competitive advantages. We are a work family that will support and challenge each other. And this is where you come in. We’re looking for our future leaders who will challenge us to be bold and continue to drive our culture of innovation forward.

Our application period is currently closed. Please check back in late August.

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